We treat the personal information you submit when contacting us through the official Retrospect website, including your address, name, telephone number and email address, as valuable information entrusted to us. We handle it with great care. To earn your confidence and trust, we provide appropriate training on laws and rules concerning personal information, implement the measures below, and make every effort to manage and use your information properly.
Scope
This policy applies when you use the services and products of Retrospect properties.
Purposes of use
We collect and use personal information for accommodation and other services; safety; accommodation reservations, including online bookings; information about and provision of services, products, events and campaigns; participant management; surveys about our services and products; development of new services and products; activities related to our core business of providing services and products; information about services, products, events and campaigns handled by related departments; and responding to inquiries and requests.
Collection of personal information
When collecting personal information, we explain its purpose and obtain your consent. We collect only the information necessary for that purpose.
Security, accuracy and keeping information up to date
We manage personal information carefully and work to protect it against unauthorized access, disclosure, alteration, loss and destruction. We take appropriate measures to keep information accurate and up to date, and continually improve our practices to maintain proper handling.
Oversight of service providers
We may entrust personal information to third parties within the scope of legitimate use when providing services and products. We require these providers to manage the information carefully and supervise their handling of it.
Disclosure to third parties
Except where required by law or otherwise legally permitted, we do not provide or disclose personal information to third parties without your consent. If a third party identifies a guest by name and asks us to relay a message or deliver an item, we may contact the guest or pass it on. We will stop this service at the guest’s request.
Access, correction and suspension of use
We may disclose information to the relevant third party, police, public authorities or related organizations in response to a formal lawful inquiry from a court or police, to protect our organization’s rights or services, where a third party’s rights, property or reputation have been unlawfully infringed, or in matters contrary to public order. To request access to, correction of, or suspension of use of personal data that identifies you, please contact us below. After verifying your identity by the legally prescribed method, we will process your request without delay. We respond promptly to requests to review or correct personal information within a reasonable and necessary scope.
Contact:
050-8880-4077 (+81-50-8880-4077)
privacy@retrospect-stay.com